OpenLobby Isn’t Just Another Hotel Tool

Forget clunky apps, rule-based bots, or slow inbox tools.

🔌 No Tech Setup Needed

We handle everything. Just share your property details — we’ll deliver a plug-and-play concierge in 7 days.

💬 Text-Based Simplicity

No downloads. Guests can message your concierge via SMS, WhatsApp, or web — whatever feels most natural.

🗣️ Feels Like Chatting With Staff

Guests get natural responses in real-time — not templated replies or long delays.

OpenLobby delivers luxury-level service with none of the friction.

How It Works ⤵️

Step 1:

Send us your listing details, property rules, common FAQs, and any local tips you'd like your guests to know.

📌 And that's it. We handle the rest.

We Build & Personalize

We Deploy & Install

Our team creates your AI concierge — tailored to your tone, brand, and property. It’s tested for accuracy and guest experience.

Within 7 days, you'll receive a ready-to-use link or QR code.

🗒️ No tech skills required. We offer a seamless, hands-free approach. Launch your personalized concierge in one easy step and elevate your property experience.

You Launch, Hands-Free

Your 24/7 multilingual assistant goes live, accessible via SMS, WhatsApp, or link. Guests are handled — and so are you.

24/7 Guest Messaging

Answer 100% of guest questions instantly, maintaining perfect response times without your intervention.

Customized FAQ Knowledge

Guests will receive personalized responses to common inquiries, enhancing guest engagement and reducing staff workload.

Multilingual Support

Cater to guests from around the world with seamless, multilingual support that enhances clarity, comfort, and connection—delivering world-class service at any scale.

Local Concierge Guide

Personalized recommendations for food, events, activities, and attractions that enhance the guest's stay, while supporting existing partnerships and affiliate deals.

Branding & Voice

Built to sound just like your staff, guests will enjoy a familiar, human experience they can trust.

Emergency Escalation

With smart filtering and built-in safeguards, your team can relax—knowing they’ll only be notified when something truly needs their attention.

Privacy-First. Always.

🔐 Guest Data is Secure

All conversations are encrypted and never sold, shared, or used for marketing.

At OpenLobby, protecting your guests and your property isn’t just a feature — it’s a priority. Our AI concierge is built with smart safeguards and privacy-first infrastructure.

🚨 Smart Escalation Filters

We only notify your team when something truly needs attention — no unnecessary pings.

🧰 Fully Managed Setup

We handle everything. No logins or backend data management required from you.

🇪🇺 GDPR-Conscious Design

Built to meet modern data standards and privacy expectations.

🧠 Smart—Without The Memory

Our AI understands and responds — but doesn’t monitor or store personal data beyond what’s required to answer.

🧾 No Data Storage Beyond Sessions

Guest conversations are processed in real time but not stored long-term — ensuring minimal data exposure.

📍Location-Aware, Not Location-Tracking

OpenLobby provides local recommendations without collecting GPS or personal location data from guests.

📡 No Third-Party Ad Tracking

🔧 Manual Override Always Available

📁 Property-Specific Only

We don’t run ads or share user interactions with advertisers or third-party analytics providers.

You can pause or update your concierge at any time. No lock-in, no black-box behavior.

Your assistant is trained exclusively on your property's details. No shared data, no cross-property exposure.

Elevating Hospitality with Smart AI

OpenLobby transforms independent hoteliers into luxury experiences through innovative AI concierge services, enhancing guest communication and customer satisfaction, while reducing staffing overhead.