Frequently Asked Questions

How do guests use OpenLobby?

Guests can message your concierge via SMS, WhatsApp, or a simple web link — no app downloads or logins required. You can even display a QR code in-room or send the link in your booking messages.

How long does setup take?

Once you send us your property details, we personalize and launch your concierge within 7 days. No tech skills or software installation required — we do all the heavy lifting for you.

What kinds of questions can it answer?

OpenLobby handles 100% of common guest questions — from Wi-Fi info and check-out times to local food spots, parking, and house rules. It’s fully customized to your property and can escalate emergencies if needed.

Is guest data secure?

Yes. OpenLobby doesn’t track, store, or share personal guest data beyond what’s needed to answer their questions. All communication is privacy-first by design.

What’s the first step to get started?

Getting started is simple. Just contact us or fill out our setup form. We'll ask for basic details about your property and handle the rest. Your concierge can be live in 7 days or less.

How much does it cost?

Our pricing varies based on your property size, average guest volume, and whether you're part of a partner network or affiliate program. Most clients pay less than the cost of one extra staff shift per month — and see immediate savings. Reach out for a custom quote based on your specific needs.

Can OpenLobby handle multiple properties or locations?

Yes! We can create individual AI concierges for each property — customized to their specific listings, rules, and local recommendations — or keep messaging consistent across all locations under your brand. If you manage multiple properties, we’ll streamline everything through one easy-to-manage dashboard.

What happens if a guest asks something unexpected?

Unlike other "templated" chatbots, OpenLobby is designed to respond naturally — even to unexpected questions. It can handle unusual messages with ease and knows when to escalate or gently redirect guests to you when needed. You stay in control, and your guests stay supported.

Will I be able to update or change information later?

Absolutely. Need to change checkout time? Update a restaurant recommendation? Just shoot us a message — we’ll update your concierge’s knowledge base.

Will my guests be upset that they’re talking to AI?

Not at all — in fact, most guests simply appreciate getting fast, helpful answers. OpenLobby is designed to sound natural, friendly, and humanlike. Guests don’t care who replies — they care how fast and clearly they get the info they need. And because the concierge is branded to your property, it feels like they’re chatting with your team, not a generic bot.

I take pride in personal service. So why would this be a good fit for me?

That’s exactly why OpenLobby works so well. It doesn’t replace your hospitality — it protects it. By handling repetitive questions and after-hours messages, it frees you up to focus on the moments that truly matter. Your guests still get fast, friendly support, and you get to show up where it counts — with fewer distractions and more time to deliver exceptional service in person.

What if the AI gives a wrong or confusing answer?

Great question — and something we actively prevent. Each concierge is custom-trained on your property’s exact information, not generic templates. We also regularly test and refine responses to ensure clarity. And if something slips through? OpenLobby knows when to escalate instead of guessing, so guests always get accurate help — not confusion.

Do I need to understand AI or tech to manage this?

Nope — we built OpenLobby specifically for owners who don’t want to deal with tech. You send us your property details, and we do the rest. There’s no dashboard to configure, no software to learn. And if anything ever needs an update, just shoot us a message — we’ll take care of it.

Won’t automation make my business feel impersonal?

Not at all. OpenLobby is designed to enhance your personal touch, not replace it. Guests still feel like they're messaging your team — just with faster replies and no wait time. It frees you up to deliver hospitality where it matters most: in person, not buried in repetitive messages.